I am writing this article based on observations and monitoring of the Corona Virus (COVID-19) Pandemic and how the global response or lack of. I have also monitored, from a distance, how the response varies from one country to another. For example, I see my home country, Lebanon, a country weakened by decades of corruption and financial constraints, responding better than some global power. In Lebanon, I have to
If you read the last two posts, great continue reading here. However, if you have not, we urge you to go back and read this article first, then this article. Reading is important since we provide a great deal of information through these posts and the learning program will also require reading. In this online learning program, we will help you (coach you) learn and lead a personal project from idea to completion. We will use a project-based learning approach, meaning, you should have a project. Finally, you will learn to deliver your initiative by following The SUKAD Way for Managing Projects, CAMMP Model. CAMMP is The Customizable and Adaptable Methodology for Managing Projects. Continue reading →
It is hard to share a document via social media, so we are documenting this offer via our blog site and YouTube channel. However, if you prefer a PDF copy, email us and we will share. This offer is open NOW and will remain open until mid-August 2018. If you like to join our applied project management program, (a) where we will be using a project-based learning approach, and (b) if you are willing to commit to learning how to lead a personal or private project using the SUKAD way and the CAMMP project management methodology, and (c) apply the concepts to YOUR real or realistic project, read on. This is a long post.
How to apply project management in the real world? In an earlier article, we discussed applied project management, project-based learning, and project management for youth, which established the context. With this article, we continue with the context and establish the background for the case study.
Once again, how to apply project management in the real world? We will continue with PM4Youth and focus on applied project management, using a project-based learning approach. However, before we get into the case study (next post), we will share a quick lesson with my boys. The first lesson was to help my eldest son Sumer to plan the next stage of his University Project.
How to apply project management in the real world? Recently, we published an article on Can Project Management be Simplified …, and apparently, that article has been popular and well received. Therefore, it is time to build on that success and show that we practice what we preach! This article is the first of a series that we will be publishing over the next few weeks with a focus on PBL, APM, LLL, PM4Y (PM4Youth), and CAMMP. What do all of these acronyms mean and how are they related? Well, we can start with a hint, they are about applied project management and project-based learning with a focus on project management for youth.
This article is part of a theme consisting of a few articles on project management professional training.
In recent articles, and in our eBook: Project Management I: Challenges, Opportunities, Methodology, we discussed that project management is at a crossroad due to damages coming from overzealous professional associations, training providers, and individuals. Project management training is one of the areas where the damage is significant and is directly contributing to more damage to the field of project management professional practice.
The various articles under this theme will highlight many cases and from different angles. In this article we present a case study.
One of our clients has been working with us for about 4 years. We provide them with project management training.
Every few months, they give us a contract to train a group of people, usually short engagements; 3 to 10 days. The feedback from the participants and the client’s representative have been great and they are highly satisfied with our service.
Last year, they come to us, recognizing that project management skills are highly important and wanted to have a long term contract to lead learning programs for a large number of team members. Obviously, they came to us since they trusted us and we have always received high praise from them and their employees who attended our workshops. My colleague Luc Bauwmans, has been the SUKAD Principal Consultant leading these sessions.
Because this time the client wanted a multi – years contract and for multiple groups, procurement became involved and refused the single source approach, and would not issue the contract. They stopped the single source approach and asked for bids. Obviously, we were on the bid slate, among many other local providers.
A few weeks later they came back telling us we lost the contract because the other providers are half of our price. Learning and development could not support or justify such a difference. We asked them – for their benefit – not to issue a contract yet. We shared with them our thoughts on the “training business” and the quality of some of the providers. We also gave them a list of things they should look for when selecting a providers; which we published with our last post.
The client came back a few days later, appreciating our feedback, and telling us we were right. They never gave details but apparently rejected the other offers. However, Procurement were still not comfortable and they decided to use our guidelines and open the bidding to other organizations that they would consider would be peers to SUKAD, including internationally.
One more cycle, the bids came, and sure enough, our prices were in line with others (no details provided) except one qualified company was lower than us. We were not not sure the magnitude of the difference. If we did not have an excellent history with this client, this would have been an easy case – our competitor would have won a multi-years contract to deliver training to a large number of professionals. Yet, because of our history with the client, the client representative was able to convince procurement to do something different.
The client decided to have the other company deliver one program for one group, and SUKAD do the same for another group, with the client representatives and procurement monitoring. In this case, the client only committed 2 small contracts instead of the major one – the better performer will get the full contract.
We are happy to say – we signed the contract!
The message, and core lesson from this situation, is that the customer must be first, second and always. We must also understand that customer might not be fully aware of what is available. If we had not worked with the customers and try to raise their awareness about the project management training “business” they could have gone with a low cost provider that might not be qualified, even if they are recognized by a professional association. Even with the second bidding, the client trusted in us to question the alternative.
For SUKAD, by giving the client guidelines on how to select a project management training providers, we were risking the contract but that was an acceptable risk to us; since our focus is the client. If an alternate is better than us – that means an opportunity to learn on how to improve.
Luc Bauwmans Leading a Workshop
At the end – what some clients do not recognize is that the significant cost of a training program is not what they pay the provider; it is the cost of 10, 15, or 20 professionals in a class – that might not meet its business objectives.
This is a true case of win-win-win! SUKAD won, the client won, and their employees are enjoying the classes with Luc!
This article is the fourth in a series of articles on case studies from the author own projects’ experience. We have recently presented these case studies as a workshop; part of a Project Management Conference (PM360) in Singapore that was organized by Knowledge Method, sponsored by RMC Project Management, and supported by SUKAD and two other partners. Continue reading →